Log in > dashboard > appointments > choose the appointment time > choose either reschedule (no fees) or refund (a small refund fee goes to your tutor). Availability of these options depends on the tutor's policy at the time you booked your schedule. You can view the tutor's policy before scheduling an appointment on the tutor detail page.
When do I get paid?
Tutors are paid based on the schedule they individually setup with Stripe, our payment processor. There are many options to choose from such as daily, weekly, or monthly.
Who is Stripe?
Stripe is a large payment processor headquartered in the US handling billions of dollars for companies all over the world.